Download our secure theDoc mobile application via your App store or Play store and sign up.
Enter your mobile number you will receive a verification code. Enter the code into the application.
By notifying the nurse through theDoc application to make an appointment for you.
Speak to a doctor and receive professional medical advice from the comfort of your home.
theDoc is a solution that enables you to consult with a doctor directly from your phone by video call. Our doctors will be able to give medical advice, prescribe medications and organize blood tests, imaging and refer to the most appropriate service where appropriate. Download theDoc application from App Store or Play store to start your first consult.
8am – 9pm
Yes, you can still make appointments and consult theDoc while you are travelling.
Download theDoc application from App store or Play store to sign up.
1. Download theDoc application on your mobile device from App Store or Play store . It is available on iOS or Android.
2. Click "Get Started" and enter your mobile phone number. You will then receive a text with a verification code, which you will need to enter into the application.
3. You will then be asked to fill in some basic personal details.
Verifying your identity with photographic ID guarantees your ‘theDoc’ account and medical records are kept secure and private.
By notifying the nurse through theDoc application.
No, theDoc should not be used to seek help for medical emergencies. In these circumstances, an ambulance should be called or go to the hospital directly.
Doctors working with theDoc can assist with any medical condition and provide reliable advice as to how your issue can best be handled.
Yes, based on the result of your consultation, if the doctor thinks you need medication, they will write you a prescription.
theDoc can provide refills where appropriate by issuing a prescription will only issue prescription refills on a prescription that was originally filled through consultation on theDoc.
No, our doctors do not prescribe medication that is subject to stricter controls (such as controlled drugs). Narcotic medications such as Morphine and other restricted medications such as Benzodiazepines, sleeping tablets. The doctor will advise you.
From the medical records tab in theDoc, search for your previous appointment. In the appointment details, you will have access to the prescription document.
You can fill your prescription at any pharmacy. theDoc in most cases can organise delivery direct to you of medications where prescribed.
Yes, your referral document will be available in the app after your consultation.
Yes, the doctor can organise a letter of referral to the most appropriate health provider. Details will be available in theDoc application after your consultation.
Yes, your medical certificate will be available in theDoc application after your consultation.
From the medical records tab in theDoc, search for your previous appointment. In the appointment details, you will have access to your medical certificate.
1. Press the “Nurse Chat” button for notifying the nurse through theDoc application to make an appointment for you.
2. Inform the nurse how you would like to have an appointment, video call.
3. Inform the nurse via chat how your chief complaint or problem.
4. Inform an available date and time for the nurse booking process for you.
5. Your appointment task will appear through theDoc application on your phone.
6. Press “join” to start to see a doctor on the appointment date.
Please contact the nurse /Press the “Nurse Chat” button for notifying the nurse through theDoc application to make a new appointment for you.
When you have booked an appointment, it will appear on your home screen.
At five minutes before the start of your appointment, you will be able to Join your consult.
Your doctor will join at the start of your appointment time.
If you are using iPhone, iPad or iPod touch, we are supporting iOS 12.0 or later.
If you are using Android devices, we are supporting Android 8.0 or later.
You can contact theDoc Support by email at: support@thedochealth.com
No, access to your health record is restricted to health professionals. Any access to your health record is audited. Privacy and confidentiality is core value of theDoc.
Compassionate and trusted providers who understand you. Our team comes from a variety of backgrounds and specialties. Our providers create a new kind of relationship with you by taking the time to notice the details and listen to what’s important to you.
Email
sales@thedochealth.com
